Upgrade Patch to 3.1.3 Failed

Discussion in 'Installation & Upgrades' started by jmonroe, Mar 2, 2014.

  1. jmonroe

    jmonroe New Member

    Everytime I try to follow link and upgrade, it downloads 219KB and then I press upgrade button but I get the following error message:

    Section SECTION_GLOBAL_INFO is corrupt

    Any ideas?

    Thanks
  2. Gleb_S.

    Gleb_S. Subrion Designer Staff Member

    Hello,

    I've never seen this error before. Could you please create a ticket at our helpdesk with the link to this thread and your FTP access details.
    We will investigate the problem for you.
  3. jmonroe

    jmonroe New Member

    Won't give out any FTP access. Sorry. Will research it some more and see what I can figure out. Thanks.
  4. Gleb_S.

    Gleb_S. Subrion Designer Staff Member

    Ok. BTW, I've tried to google the error message and found nothing certain regarding it at all...
  5. Vasily_B.

    Vasily_B. Project Manager

    Hi,

    Just a quick possible workaround...
    Try to delete all the files in tmp/ folder and try to re-run the upgrade process again. It's possible the downloaded file .IAP is corrupted so the core script was unable to use it.

    Thanks!
  6. jmonroe

    jmonroe New Member

    Vasily B. Unfortunately that didnt work either. I am just going to download the latest version and start over again. Thanks.
  7. Vasily_B.

    Vasily_B. Project Manager

    Ok, sorry for the issue. Go with th latest 3.1.6 version.
  8. jmonroe

    jmonroe New Member

    I am running 3.1.7 and have no issues thus far. Thanks for the update!
  9. Vasily_B.

    Vasily_B. Project Manager

    Ok. Great. Good luck with the project.

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